SYSTEM WARRANTY

This system warranty has to be read in conjunction with the terms and conditions of the sale of the solar PV system.

Last updated: 30/07/2021

1. Warranties

Green Home Sustainability Assessors Pty Ltd ("We/Us") provides a minimum retailer’s warranty for Five years on the operation and performance of the whole solar PV system, including product warranty, installation warranty, and workmanship warranty.

i. Product Warranty

The solar PV system installation comes with a 5-year warranty on the parts/modules that form the part of the solar PV system or battery system installed and provided by us. This ensures that if any part of the solar PV system or battery installed by us or on our behalf fails within five years from the installation date, we will act in compliance with the terms and conditions and the system warranty document.

Apart from providing a standard minimum retailer’s warranty on the products of the whole solar PV system, we also offer extended warranties on panels, installation and inverters as per the terms and conditions.

ii. Installation Warranty

"Installation warranty" refers to the warranty that is being provided on the operation, performance of the whole solar PV system, materials and workmanship for the installation carried out by us.

We offer a 10-year installation warranty from the date of installation for the solar PV system installed by us or on our behalf and any defective performance arising due to installation will be complied as per the terms and conditions and the warranty document.

iii. Performance Warranty

A five-year performance warranty from the installation date will be provided by Green Home Sustainability Assessors Pty Ltd for the operation and performance of the whole solar PV system installed.

2. Transferability

Any change in the ownership of the real property on which the solar PV system or battery system was installed has to be notified by the subsequent purchaser in writing to us through email or through a letter to the address provided at the end of this document.

Once we receive the notification with respect to the change in ownership, the system warranty will be transferred to the subsequent purchaser of the real property on which the solar PV system or battery system remains installed.

3. To Make a Claim

i. Any failure of the solar PV system/battery system which occurs due to the breach of installation warranty or components warranty, a claim should be lodged with Green Home Sustainability Assessors Pty Ltd.

ii. A claim should be made in writing by email or letter to the contact details mentioned at the end of this document. The following information should be provided to assist the claim:

• a) A copy of the invoice, receipt, warranty documents.
• b) Any other document for proof of purchase.
• c) Contact details of the person lodging the claim.
• d) Information on the failure or issue in the solar PV system encountered by the customer.
• e) We will reply within 2–3 business days from receipt of the claim to discuss the matter.
• f) If the matter is urgent, please follow the procedure for urgent requests as mentioned in our complaints handling process manual.

4. Customer Responsibilities

i. Upon installing the solar PV system, the customer will receive documents that include relevant manufacturer documents for maintenance routine for the solar PV system or battery system and advice on the process of monitoring the system’s performance.

ii. Apart from providing the documents, we also explain to the customer how to monitor the system performance.

iii. The customer must have followed all reasonable instructions, both written or verbal, regarding the care and use of the solar PV system or battery system.

iv. The solar PV system or battery system should not be misused, neglected, damaged or modified by the customer or any person authorised by the customer.

v. Any repairs or alterations to the solar PV system or battery system should only be carried out by a qualified licensed solar electrician.

vi. All complaints must be notified to Green Home Sustainability Assessors Pty Ltd as soon as the customer becomes aware of the fault or issue with the solar PV system. Performance issues can be identified by checking electricity bills or monitoring the system online.

vii. Any compensation payable to the customer will be determined based on the time elapsed between the customer becoming aware of the issue and notifying us.

5. Remedies

Failure that is not a Major Failure

If the failure is identified as not being a major failure and can be remedied, we will advise the customer about the available solutions and the expected timeframe to fix the issue. The customer must provide us with an opportunity to rectify the problem. We will rectify the issue free of charge within a reasonable time.

Failure Being a Major Failure

If the failure is identified as a major failure arising due to components warranty or installation warranty and cannot be rectified, the customer is entitled to any one of the following:

• a) Cancel the agreement with us and receive a refund.
• b) Receive compensation for the difference in value between the goods and services delivered and what was paid.
• c) Where it is identified as a breach of components warranty and/or installation warranty, Green Home Sustainability Assessors Pty Ltd will pay the reasonable substantiated expenses incurred by the customer in making the claim.

6. Exclusions

The following are excluded from the System Warranty:

• a) Any damage caused by "Act of God", improper voltage, PV surges, accidents or other events beyond our reasonable control, system consumables or repaired breaks.
• b) Any joints to sensor wire, damage caused to sensor wire, existing electrical installation, wiring or fuse box.
• c) Any malicious damage, abuse or damage caused by vermin, termites, animals or pests.
• d) Any damage due to corrosion, oxidation, discolouration by mould or similar causes.
• e) Any damage to the property caused by the solar PV system or battery system failing or breaking.
• f) Any alterations to the property that are a necessary consequence of providing our services.
• g) Any damage arising from an unskilled, unqualified or inexperienced person appointed by the customer to work on the solar PV system or battery system.
• h) Any damage or loss that was not reasonably foreseeable or could not have been expected to result from failure to comply with the components warranty and/or installation warranty.

7. Jurisdiction

This system warranty document is to be construed in accordance with the laws of the state in which the solar PV system is installed. Any disputes will be determined by the exclusive jurisdiction of the respective Courts. Both parties must exhaust the options mentioned in the terms and conditions before proceeding with Court action.

8. Australian Consumer Law

In addition to this system warranty, our goods and services are supplied and installed with guarantees that cannot be excluded under the Australian Consumer Law.

In addition to the rights and remedies set out in this warranty document, customers are also entitled to other rights and remedies available under applicable legislation.

Notification of Claim

Claims should be submitted using the contact details below:

• Email: paul@gogreenhome.com.au
• Postal Address: Suite 422, 4 Columbia Court, Norwest, NSW 2153
• Telephone: 1300 539 844

Last Updated

30/07/2021